Charlotte, N.C. (May 10, 2007) – Socialserve.com Communications and Marketing staff Nina Fedele and Beth Leysieffer attended the 29th Annual Alliance of Information & Referral Systems (AIRS) conference on May 6-9. Held along the Jacksonville, Florida, waterfront on the St. Johns River, the conference highlighted issues faced by information & referral (I&R) services such as 2-1-1 (an easy-to-recognize phone number offering access to needed help-line services in cities and states across the country).

Conference sessions addressed issues like designing successful I&R services, ensuring accuracy of shared program and service information, call center management and performance assessment, partnering with area agencies to enhance service, best practices in serving client needs, technology options and much, much more. People around the country who are implementing innovations in their I&R services also presented ideas in hopes of influencing other agencies to adopt new practices that work.

Socialserve.com works with 2-1-1 and other I&R services in 19 states by providing housing-listing support, either via the Web or by referral to a Socialserve.com Housing Specialist at a toll-free call center. Socialserve.com handles thousands of calls weekly referred from these services to provide listings of affordable, Section 8, senior, special needs housing and other supportive housing options.

Find more information on AIRS and 2-1-1.

For more information about Socialserve.com, please contact Nina Fedele or Beth Leysieffer at 704-334-8722 or info@socialserve.com.